At Italian Monárch, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below for information on returning items and requesting refunds.

Returns:

1. Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

2. Time Frame: You have 14 days from the date of purchase to initiate a return.

3. Return Process: To initiate a return, please contact our customer service team at contact@italianmonarch.com with your order number and reason for return. Our team will provide you with further instructions on returning your item.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for your return package.

5. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to your original method of payment within [number of days] days.

Refunds:

1. Eligibility: To be eligible for a refund, your item must meet the return criteria outlined above.

2. Processing Time: Refunds are typically processed within 14 days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

3. Non-Refundable Items: Certain items are not eligible for refunds, including gift cards and final sale items.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at contact@italianmonarch.com with photos of the damage or defect. We will work with you to resolve the issue promptly.

Exchanges:

We currently do not offer exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@italianmonarch.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Italian Monárch.

Thank you for choosing Italian Monárch. We appreciate your business and look forward to serving you again in the future.